PRIVACY POLICY

Last Updated: April 2026

Introduction

Christian Brothers Roofing ('we,' 'us,' or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or interact with our company. By using our website or services, you consent to the data practices described in this policy.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you: (1) Request a free estimate or consultation through our online forms; (2) Contact us via phone, email, or text message; (3) Schedule roofing or exterior services; (4) Sign contracts or service agreements; (5) Apply for financing through our partners; (6) Subscribe to our newsletter or promotional communications; or (7) Participate in surveys or provide feedback. This information may include your name, mailing address, phone number(s), email address, property address, project details, payment information, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including: IP address, browser type and version, device type, operating system, pages viewed and time spent on pages, referring website addresses, and general geographic location (city/state level). We use cookies, web beacons, and similar tracking technologies to collect this information and improve your website experience.

Information from Third Parties

We may receive information about you from third-party sources including: insurance companies (when processing storm damage claims), financing partners (when you apply for project financing), lead generation services, and public records (property ownership information for estimates).

How We Use Your Information

We use the information we collect to: (1) Provide roofing, siding, window replacement, and exterior remodeling services; (2) Process and complete your service requests; (3) Communicate with you about your project, including scheduling, updates, and completion; (4) Send you estimates, invoices, and payment receipts; (5) Contact you via phone, email, or text message regarding your service request or ongoing projects; (6) Send marketing communications about our services, promotions, and special offers (you may opt out at any time); (7) Process insurance claims and coordinate with insurance adjusters; (8) Facilitate financing applications through our lending partners; (9) Improve our website, services, and customer experience; (10) Comply with legal obligations and resolve disputes; and (11) Protect against fraudulent or illegal activity.

Communication Consent and Marketing

Express Consent to Contact

By submitting an online form, requesting an estimate, providing your contact information, or becoming a customer, you expressly consent to receive communications from Christian Brothers Roofing via telephone calls (including autodialed or prerecorded calls), text messages (SMS/MMS), and email to the phone number(s) and email address(es) you provide. This consent applies even if your phone number is on a Do Not Call registry. These communications may include: service-related messages (appointment confirmations, project updates, invoice delivery), marketing and promotional messages about our services and special offers, follow-up messages regarding your service request or project, and customer satisfaction surveys.

Text Message (SMS) Terms

By providing your mobile phone number, you consent to receive text messages from Christian Brothers Roofing. Message frequency varies. Message and data rates may apply. Text STOP to any message to opt out of future text messages. Text HELP for assistance. Carriers are not liable for delayed or undelivered messages. You can also opt out by contacting us directly at the phone number or email provided below.

Opt-Out Rights

You may opt out of marketing communications at any time by: (1) Clicking the 'unsubscribe' link in any marketing email; (2) Replying STOP to any text message; (3) Calling us at (972) 606-0504 to request removal from our marketing lists; or (4) Emailing us at the contact information below. Please note that opting out of marketing communications will not affect service-related communications necessary to complete your project or fulfill our contractual obligations.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with: (1) Service providers and contractors who assist with business operations (payment processing, project management software, email marketing services); (2) Financing partners (Fiduciary Financing, UPTIQ Premier Mortgage) when you apply for project financing; (3) Insurance companies and adjusters when processing your storm damage claims; (4) Material suppliers and manufacturers for warranty registration and product fulfillment; (5) Legal and professional advisors when necessary for legal compliance or dispute resolution; and (6) Law enforcement or government agencies when required by law or to protect our rights and safety. Any third parties who receive your information are contractually obligated to protect it and use it only for the purposes we specify.

Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files placed on your device when you visit our website. We use cookies and similar technologies (web beacons, pixels) to enhance your browsing experience, analyze website traffic, and deliver personalized content.

Types of Cookies We Use

Essential Cookies: Required for website functionality (form submissions, security features). Cannot be disabled. Performance Cookies: Track how visitors use our website to improve performance and user experience. Functionality Cookies: Remember your preferences and provide enhanced features. Marketing Cookies: Track your browsing activity to deliver relevant advertisements on our website and third-party platforms (Google Ads, Facebook, etc.).

Managing Cookies

Most web browsers allow you to control cookies through settings. You can block or delete cookies, but this may affect website functionality. To opt out of interest-based advertising, visit the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.

Third-Party Services and Links

Our website may contain links to third-party websites (financing partners, manufacturers, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information. Our website may integrate with third-party services including: Google Analytics (website traffic analysis), Facebook Pixel (advertising and analytics), financing partner portals (Service Financing, Regions Bank, Uptiq Premier Mortgage), and manufacturer warranty registration portals (Owens Corning, GAF, James Hardie).

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include: secure socket layer (SSL) encryption for data transmission, password-protected access to customer databases, employee training on data privacy and security, and regular security assessments and updates. However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods include: Active customer information: Duration of business relationship plus 7 years for warranty and legal purposes. Marketing contact information: Until you opt out or 3 years of inactivity. Project records and contracts: 10 years for legal and warranty compliance. Payment and financial records: 7 years per IRS and accounting requirements.

Your Privacy Rights

Access and Correction

You have the right to access, correct, or update your personal information. Contact us using the information below to request access to your data or make corrections.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): Right to know what personal information we collect, use, and share; Right to request deletion of your personal information (subject to certain exceptions); Right to opt out of the 'sale' of personal information (we do not sell personal information); Right to non-discrimination for exercising your privacy rights. To exercise these rights, contact us at (972) 606-0504 or via the contact information below.

Do Not Track Signals

Our website does not respond to Do Not Track (DNT) browser signals. You can manage tracking through cookie settings and third-party opt-out tools.

Children's Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will post the updated policy on this page with a revised 'Last Updated' date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy. For material changes, we may provide additional notice via email or prominent website notification.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:  Christian Brothers Roofing Phone: (972) 606-0504 Email: info@christianbrothersroofing.com Mailing Address: [Company Address]  For privacy-specific inquiries, please include 'Privacy Request' in your subject line.

TERMS OF SERVICE

Acceptance of Terms

By accessing or using the Christian Brothers Roofing website, requesting services, or entering into a service agreement with us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

Services Provided

Christian Brothers Roofing provides residential and commercial roofing, siding installation, window replacement, gutter installation, insulation services, and outdoor living construction throughout the Dallas-Fort Worth metroplex. Specific services, pricing, timelines, and warranties are detailed in individual service agreements and contracts.

Estimates and Pricing

Free estimates are provided based on information available at the time of inspection. Final pricing may vary if additional work is discovered during project execution (hidden damage, code compliance requirements, structural repairs). Any pricing changes exceeding $500 require customer approval before proceeding. All estimates are valid for 30 days unless otherwise specified. Pricing may be affected by material cost fluctuations or availability.

Service Agreements and Contracts

All projects require a written service agreement or contract signed by both parties. Contracts include scope of work, materials specifications, pricing, payment terms, project timeline, and warranty information. Customer signature constitutes acceptance of all contract terms. Changes to contracted work require written change orders signed by both parties.

Payment Terms

Payment terms are specified in individual service agreements. Standard terms include: Deposit: Typically 50% due upon contract signing for materials procurement. Progress payments: May be required for large commercial projects. Final payment: Due upon project completion and customer satisfaction. Financing: Available through approved third-party lenders are subject to credit approval. Late payments may be subject to finance charges of 1.5% per month (18% annually) or the maximum rate permitted by Texas law, whichever is less.

Project Timeline and Delays

We provide estimated project timelines based on typical conditions. Actual timelines may be affected by weather, material availability, permit delays, unforeseen structural issues, or customer-requested changes. We are not liable for delays beyond our reasonable control. Customer delays (unavailability for decisions, delayed payments, denied access to property) may result in project timeline extensions.

Insurance Claims

When we assist with insurance claims, we act as your contractor, not as your insurance adjuster or public adjuster. We provide documentation, estimates, and expertise to support your claim, but insurance coverage decisions are made solely by your insurance company. You remain responsible for payment of your deductible and any amounts not covered by insurance. If your insurance company denies or reduces your claim, you remain responsible for payment per our service agreement.

Warranties and Guarantees

Workmanship Warranty: We provide warranties on our installation work as specified in individual service agreements (typically 5-10 years for roofing). Manufacturer Warranties: Materials are covered by manufacturer warranties (details provided at contract signing). Warranty coverage requires: proper maintenance, timely reporting of issues, and payment in full. Warranties do not cover damage from acts of God, improper maintenance, unauthorized repairs, or normal wear and tear. Warranty claims must be submitted in writing with supporting documentation and photos.

Limitation of Liability

To the maximum extent permitted by Texas law: Our total liability for any claim arising from our services shall not exceed the total amount paid by the customer for the specific project giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages including lost profits, business interruption, or property damage not directly caused by our work. Our liability for delays, errors, or omissions is limited to correction of the work or refund of amounts paid for defective work. These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability).

Indemnification

Customer agrees to indemnify and hold harmless Christian Brothers Roofing, its officers, employees, and contractors from any claims, damages, or expenses (including attorney fees) arising from: customer's breach of this agreement, customer's negligence or willful misconduct, third-party claims related to customer's property or actions, or disputes with customer's insurance company regarding coverage or payment.

Property Access and Site Conditions

Customer grants us reasonable access to the property during normal business hours (7:00 AM - 6:00 PM) for the duration of the project. Customer is responsible for: removing or protecting personal property and vehicles, providing access to electrical outlets and water, securing pets, and disclosing known hazardous conditions (asbestos, lead paint, structural issues). We reserve the right to suspend work if site conditions pose safety risks until conditions are remedied.

Permits and Code Compliance

We obtain required building permits for most projects and ensure work complies with applicable building codes. Permit costs are typically included in project pricing unless otherwise specified. Customer is responsible for homeowner association (HOA) approval if required. Permit timelines are beyond our control and may affect project start dates.

Dispute Resolution

Any disputes arising from our services or this agreement shall be resolved as follows: (1) Informal Resolution: Parties agree to first attempt good-faith negotiation; (2) Mediation: If negotiation fails, disputes shall be submitted to non-binding mediation before a neutral mediator; (3) Arbitration: If mediation fails, disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association; (4) Venue: Any legal proceedings shall be conducted in Dallas County, Texas; (5) Governing Law: This agreement is governed by Texas law. Customer retains the right to pursue claims in small claims court for matters within that court's jurisdiction.

Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on our website with a revised date. Continued use of our services after changes constitutes acceptance of updated terms. Individual service contracts are governed by the terms in effect at the time of contract signing.

LEGAL DISCLAIMERS

No Guarantee of Results

While we use quality materials and professional installation techniques, we cannot guarantee specific outcomes regarding: insurance claim approvals or coverage amounts, energy savings or utility bill reductions, property value increases, or complete elimination of all leaks or issues (particularly in cases of severe structural problems or inadequate attic ventilation beyond our scope of work). We make no representations that our services will meet your specific requirements beyond what is explicitly stated in written service agreements.

Third-Party Services and Products

We are independent contractors, not employees or agents of material manufacturers (Owens Corning, GAF, James Hardie, etc.) or financing companies. Manufacturer warranties are provided directly by manufacturers and subject to their terms and conditions. We facilitate financing applications but do not make credit decisions—all financing is subject to lender approval and terms.

Estimate Accuracy

Estimates are based on visual inspection and available information. Hidden damage, structural issues, or code violations discovered during work may require additional repairs not included in the original estimate. We will notify customers of additional work required and obtain approval before proceeding with costs exceeding $500.

Weather and Acts of God

We are not responsible for delays, damage, or inability to perform services due to severe weather, natural disasters, or other acts of God beyond our reasonable control. This includes hurricanes, tornadoes, floods, ice storms, and extreme weather events common in Texas.

Subcontractors

We may use qualified subcontractors for specialized work (electrical, plumbing, concrete, masonry). All subcontractors are properly licensed and insured. We maintain responsibility for overall project quality and coordination.

Compliance with Laws

Our services comply with applicable Texas laws and regulations including the Texas Occupations Code (contractor licensing), Texas Deceptive Trade Practices Act, Texas Property Code, and local building codes. We maintain all required licenses, bonds, and insurance as mandated by Texas law.

TCPA COMPLIANCE STATEMENT

Telephone Consumer Protection Act (TCPA) Compliance

Christian Brothers Roofing complies with the Telephone Consumer Protection Act (TCPA) and related regulations. By providing your telephone number to us through any means (online form, phone call, text message, in-person), you expressly consent to receive telephone calls and text messages from Christian Brothers Roofing using an automatic telephone dialing system or prerecorded/artificial voice for the following purposes: service-related communications regarding your roofing or exterior project, appointment confirmations and reminders, project updates and completion notifications, marketing and promotional offers about our services, and customer satisfaction surveys. This consent applies to the specific telephone number(s) you provide to us and continues until you revoke it. This consent is not a condition of purchasing any goods or services from Christian Brothers Roofing.

Revocation of Consent

You may revoke your consent to receive calls or text messages at any time by: texting STOP in response to any text message, calling us at (972) 606-0504 and requesting to be placed on our Do Not Call list, or emailing us at office@christianbrothersroofing.com with your phone number and request for removal. Revocation of consent for marketing communications will not affect our right to contact you regarding active projects or services you have requested.